Hidden SaaS Costs
a good reminder from David Linthicum about hidden Software as a Service (SaaS) costs. Really, training, troubleshooting and outages do increase support charges, but this is not the whole story.
SaaS approach doesn’t completely avoid core expenses like software maintenance. A lot of companies need customizing and adding features which are critical to them. Such application integration may be not a zero cost yet necessary.Â
And the bandwidth expenses, too. A company may require broader bandwidth to keep up with SaaS technology, which is an issue in areas where telecom costs are high.
So, don’t be naive while choosing SaaS services and keep your eyes on the ball. However, remember another reminder from David, ‘the other values of SaaS make it a compelling proposition’.
Filed under: Enterprise 2.0, Software as a Service | No Comments »
